VoIP SAQ: Questions You Should Ask Before Getting VoIP

Are you thinking about making the switch to VoIP for your small business?  Make sure that you are getting the most from your new provider by asking the right questions.  There are a large number of Voice Over IP companies offering a broad variety of packages and features.  Sometimes it can be tough to make comparisons and get the information you need to make a decision.  Finding transparency with your current or future provider is important.  Here are a few ‘Should Ask Questions’ to help you make the right choice on VoIP providers for your small business.

What Internet Speed Is Needed?

While VoIP creates a relatively small footprint on your bandwidth, it is still important to find out what the recommended internet speeds are for a smooth connection.  This will vary depending on what else you are doing with your business internet connection and how many users you intend to have on the phone simultaneously.  For example a small business that is going to be streaming video content while having 10 concurrent calls will need a much more robust bandwidth than the business making just 2 concurrent calls with minimal streaming needs.  

A good guideline is to assume that each user will require 100 Kbps up and down while using their line.  Factor that in with your other internet requirements to get an accurate idea of your needs.   It’s also a good idea to talk to your ISP to make sure your connection will support VoIP.  For small businesses that plan on having less than 10 users making concurrent calls 5-10 MBps Up and Down should keep your service functioning smoothly. 

What Are The Features That Are Included With Each Package?

Every business has different needs and every VoIP provider has different ways of meeting them.  Make sure you make a quick list of the most important features to your small business.   Then when you are ready find out what is actually included in the packages you are being offered.  It’s important to find out if additional features mean additional costs.  Failing to find out how much additional features cost could run up a big tab as you scale up your workforce.  

At VOIPo we make things easy by offering 40+ standard features for small business accounts with no additional or hidden fees. 

How Many SIP Extensions Are Included?  What Is the Additional Cost To Add Extensions/ Users?

Does the provider you are considering charge additional fees for added users or extensions?  If you shop around you may find that many companies on the market charge on either a usage basis or a user basis.  It’s important for you to not only consider how much it costs today with the number of SIP extensions you need but to consider the future.  As you grow, what are the additional costs associated with adding new users?

Is There A Contract?

Contracts have their pros and cons.  While they may lock in your prices they also prevent flexibility and may have hidden costs to break them.  If your potential VoIP provider does require a contract make sure you find out what the cost is to break that agreement.  Sometimes providers may require you to pay additional fees for any equipment you leased from them for early termination.  

Are IP Phones Provided And What Are The Associated Costs?

One of the major benefits of Voice Over IP is it’s versatility.  There are numerous ways to put VoIP to work for your small business whether you wish to use a standard IP Phone or a Softphone.  Make sure you map out what you want your telecommunications setup to look like.  Equipment can require a larger upfront investment or be leased into your monthly agreement depending on your needs and your budget.  

How Many Minutes Are Included?

We offer unlimited calling for your small business within the United States and Canada.  And with low international rates, you are sure to get exactly what you need.

 

Still haven’t found the company that meets all of your expectations?  Give VOIPo a call today to find out why we are “The Likeable Phone Company.”  We offer a number of transparent packages to suit your needs at prices that won’t break your budget.  With a 30-Day Money Back Guarantee you’ve got nothing to lose.  Call us at 877-99-VOIPO to get started today.

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VoIP, small business

Why Your Small Business Should be Using VoIP

VoIP services have become increasingly popular over the last decade, especially among small businesses.  Small business owners are no longer limited to choosing between a handful of service providers for their business phones.  Today VoIP and PBX services have disrupted the telecommunications industry by offering a unique offering for business owners at an affordable price point.  It is important to educate yourself on what VoIP has to offer for your small business.  Here are the main advantages of VoIP and Hosted PBX services.

Flexibility & Ease of Use

VoIP and Hosted PBX services are incredibly mobile.  Unlike traditional phones which take time and money to setup and move, VoIP and Hosted PBX users will find it easy to transfer. In part, this is due to the fact that users can customize their setup.  All you need is a broadband connection strong enough to support audio streaming.  VoIP and hosted PBX services give you the ability to make calls directly from your computer using a microphone and soft phone application.  Of course you can always take the more traditional route and choose from a large selection of SIP phones to use with your system.

For small businesses that require one dedicated phone line, a basic VoIP setup is extremely easy to install without much technical know-how. Simply plug your phone into a VoIP adapter and plug the adapter into your router or modem.  It’s that easy.   Hosted PBX services cater to larger businesses that may be looking for multiple dedicated lines and extensions along with a host of other features like call menus, hold music and call waiting.  The old method of PBX required you to self-host your system which can be complicated and risky for your business.  If you don’t have an IT department, self-hosted PBX can quickly become a mess.  Today, hosted PBX provides larger businesses with an easy solution. Your PBX becomes effectively hosted in the cloud meaning less hassle for your business and less strain on your wallet.

Cost Savings

Saving money is important and extremely easy to do by choosing a VoIP or Hosted PBX service for your small business.  You can get your business phone system up and running for a fraction of the cost of a traditional line.  Since VoIP and Hosted PBX use mostly preexisting systems and are largely hosted on the web, infrastructure and maintenance costs are minimal in comparison to traditional lines.  As a small business owner you can expect to save money on:
  • Setup costs.
  • Monthly service fees.
  • Usage fees.
  • Cost for additional features.
  • Cost for adding additional phone numbers.

 More Features and More Value

Saving money does not mean that you will sacrifice call quality.  In fact, with advancements in technology and internet speed over the last few years, VoIP services have become increasingly more reliable and attractive.  VoIP services include standard features like caller ID, call waiting and 3 way calls supported.  Today you can also take advantage of the newest features to save you time and make you and your business more efficient.  Here are a few of the advanced features you can unlock with VoIP or hosted PBX, or for a complete list of features click HERE.
  • Online Call History
  • Online Voicemail
  • Call Blocking
  • Unlimited Speed Dial
  • Voicemail SMS and Email Notifications
  • Network Failover Forwarding
  • Simultaneous Ring
To see which service fits your needs best click HERE.

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