VoIP SAQ: Questions You Should Ask Before Getting VoIP

Are you thinking about making the switch to VoIP for your small business?  Make sure that you are getting the most from your new provider by asking the right questions.  There are a large number of Voice Over IP companies offering a broad variety of packages and features.  Sometimes it can be tough to make comparisons and get the information you need to make a decision.  Finding transparency with your current or future provider is important.  Here are a few ‘Should Ask Questions’ to help you make the right choice on VoIP providers for your small business.

What Internet Speed Is Needed?

While VoIP creates a relatively small footprint on your bandwidth, it is still important to find out what the recommended internet speeds are for a smooth connection.  This will vary depending on what else you are doing with your business internet connection and how many users you intend to have on the phone simultaneously.  For example a small business that is going to be streaming video content while having 10 concurrent calls will need a much more robust bandwidth than the business making just 2 concurrent calls with minimal streaming needs.  

A good guideline is to assume that each user will require 100 Kbps up and down while using their line.  Factor that in with your other internet requirements to get an accurate idea of your needs.   It’s also a good idea to talk to your ISP to make sure your connection will support VoIP.  For small businesses that plan on having less than 10 users making concurrent calls 5-10 MBps Up and Down should keep your service functioning smoothly. 

What Are The Features That Are Included With Each Package?

Every business has different needs and every VoIP provider has different ways of meeting them.  Make sure you make a quick list of the most important features to your small business.   Then when you are ready find out what is actually included in the packages you are being offered.  It’s important to find out if additional features mean additional costs.  Failing to find out how much additional features cost could run up a big tab as you scale up your workforce.  

At VOIPo we make things easy by offering 40+ standard features for small business accounts with no additional or hidden fees. 

How Many SIP Extensions Are Included?  What Is the Additional Cost To Add Extensions/ Users?

Does the provider you are considering charge additional fees for added users or extensions?  If you shop around you may find that many companies on the market charge on either a usage basis or a user basis.  It’s important for you to not only consider how much it costs today with the number of SIP extensions you need but to consider the future.  As you grow, what are the additional costs associated with adding new users?

Is There A Contract?

Contracts have their pros and cons.  While they may lock in your prices they also prevent flexibility and may have hidden costs to break them.  If your potential VoIP provider does require a contract make sure you find out what the cost is to break that agreement.  Sometimes providers may require you to pay additional fees for any equipment you leased from them for early termination.  

Are IP Phones Provided And What Are The Associated Costs?

One of the major benefits of Voice Over IP is it’s versatility.  There are numerous ways to put VoIP to work for your small business whether you wish to use a standard IP Phone or a Softphone.  Make sure you map out what you want your telecommunications setup to look like.  Equipment can require a larger upfront investment or be leased into your monthly agreement depending on your needs and your budget.  

How Many Minutes Are Included?

We offer unlimited calling for your small business within the United States and Canada.  And with low international rates, you are sure to get exactly what you need.


Still haven’t found the company that meets all of your expectations?  Give VOIPo a call today to find out why we are “The Likeable Phone Company.”  We offer a number of transparent packages to suit your needs at prices that won’t break your budget.  With a 30-Day Money Back Guarantee you’ve got nothing to lose.  Call us at 877-99-VOIPO to get started today.

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